Privacy Policy

Last updated: 30/07/2026

This Privacy Policy explains how (“we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit www.marbalone.com, make a purchase, contact us or otherwise interact with our business.

1. Personal information we collect

Depending on how you interact with our store, we may collect:

Your name.
Billing and delivery addresses.
Email address and telephone number.
Order and purchase information.
Product preferences, sizes and items viewed.
Account login information, where customer accounts are available.
Communications you send to us.
Reviews, survey responses or competition entries.
Device information, browser type, IP address and website activity.
Marketing preferences.
Information needed to prevent fraud, resolve disputes or provide customer support.

Payment information is processed through Shopify, Shopify Payments or another payment provider selected at checkout. We generally do not receive or store your complete payment-card details.

2. How we collect information

We may collect personal information:

Directly from you when you place an order, create an account, enter a promotion, subscribe to marketing or contact us.
Automatically when you browse our website, including through cookies and similar technologies.
From Shopify and the applications connected to our store.
From payment processors, delivery providers and fraud-prevention services.
From advertising, analytics and social-media platforms where permitted.
From publicly available sources or where you have authorised another person to provide information to us.

3. How we use personal information

We may use your personal information to:

Process, fulfil and deliver orders.
Confirm payments and issue refunds.
Communicate about orders, deliveries, returns and customer enquiries.
Manage customer accounts.
Provide customer support.
Operate and improve our website, products and services.
Personalise your shopping experience.
Maintain records for accounting, taxation and business administration.
Detect fraud, misuse, security incidents or unauthorised activity.
Comply with legal obligations.
Send marketing communications where you have consented or where otherwise permitted.
Measure the performance of our website, promotions and advertisements.
Administer giveaways, promotions or competitions.

We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.

4. Shopify

Our online store is hosted by Shopify. Shopify processes personal information when visitors access our website, create accounts, place orders or otherwise interact with our store.

Shopify may use information to provide hosting, checkout, payment, security, fraud-prevention, analytics and other platform services. Information may also be processed in connection with features based on customer interactions with Shopify and other Shopify merchants.

Shopify’s handling of personal information is governed by its own privacy policies and contractual arrangements with merchants. Shopify recommends that merchant privacy policies disclose that Shopify hosts the store and processes visitor and customer data.

5. When we disclose personal information

We may disclose personal information to service providers that help us operate our business, including:

Shopify and connected Shopify applications.
Payment processors and financial institutions.
Warehousing, fulfilment, postal and courier providers.
Email, SMS and customer-support providers.
Website hosting, data-storage and security providers.
Analytics and advertising providers.
Accountants, insurers, professional advisers and legal representatives.
Government agencies, regulators or law-enforcement authorities where required.
A purchaser or adviser involved in a proposed sale, restructure or transfer of our business.

We only provide service providers with information reasonably necessary for them to perform their services.

We do not sell customer contact information in exchange for money.

6. Cookies and similar technologies

Our website may use cookies, pixels, tags and similar technologies to:

Remember items in your shopping cart.
Keep you signed in to your account.
Provide core website and checkout functions.
Understand how visitors use our website.
Measure website and advertising performance.
Detect suspicious or fraudulent activity.
Personalise content or advertising where permitted.

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on our website. Disabling certain cookies may affect website functionality.

Shopify’s customer privacy settings can be configured by country or region and may include a cookie banner, privacy-policy settings and data-sharing controls.

7. Marketing communications

Where you subscribe to marketing, we may send you information about products, promotions, launches and other store updates.

You can unsubscribe at any time by:

Selecting the unsubscribe link in an email.
Following the opt-out instructions in an SMS.
Navigate to the contact us section

You may still receive essential service communications relating to orders, payments, deliveries, returns or your account.

8. Social media and advertising

If you interact with us through Instagram, Facebook, TikTok or another platform, that platform may collect and process information under its own privacy policy.

We may use advertising and analytics services to understand campaign performance or show advertisements to people who may be interested in our products. Depending on your location and consent settings, these services may use cookies or similar identifiers.

9. Overseas disclosure

Shopify and some of our technology, payment, analytics, advertising or delivery providers may process or store information outside Australia.

The countries involved may vary depending on the providers and applications we use. They may include may include UNITED STATES, CANADA, NEW ZEALAND AND OR OTHER COUNTRIES

Where reasonably practicable, we take steps to use reputable providers and protect information disclosed overseas. Australian privacy guidance states that privacy notices should identify likely overseas disclosures and, where practicable, the countries involved.

10. Storage and security

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic-storage method is completely secure. You are responsible for protecting your account password and notifying us if you suspect unauthorised access.

11. How long we retain information

We retain personal information only for as long as reasonably necessary to:

Complete transactions and provide customer service.
Maintain business, taxation and accounting records.
Resolve disputes and enforce agreements.
Meet legal or regulatory obligations.
Prevent fraud and maintain security.

When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to our legal record-keeping obligations.

12. Access and correction

You may request access to the personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.

To make a request, navigate to the contact us section. We may need to verify your identity before completing the request.

We will respond within a reasonable period and explain if we are unable to provide access or make a requested correction.

13. Privacy complaints

To make a privacy complaint, navigate to the contact us section:

Please include enough information for us to understand and investigate your concern. We will acknowledge and respond to your complaint within a reasonable period.

Where the Australian Privacy Act applies to our business and you are dissatisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.

Many Australian businesses with annual turnover above $3 million are covered by the Privacy Act, while some smaller businesses are also covered because of the activities they undertake.

14. Third-party websites

Our website may contain links to other websites or platforms. We are not responsible for the privacy, security or content practices of third parties. You should review their privacy policies before providing them with personal information.

15. Changes to this policy

We may update this Privacy Policy to reflect changes to our business, website, service providers, legal obligations or information-handling practices.

The updated version will be posted on this page with a revised “Last updated” date.