Refund and Returns Policy

At Marbalone, we want you to be happy with your purchase. Please read this policy before placing an order.

Our refund policy ensures your satisfaction with every purchase. We stand behind the quality of our products and offer straightforward returns and refunds within 30 days of purchase.

Change-of-mind returns

We accept change-of-mind returns requested within 14 days of delivery, provided that:

The item is unworn, unwashed and unaltered.
The item is free from marks, stains, odours, pet hair and other signs of use.
All original tags and packaging are included.
You provide your order number or another form of proof of purchase.

To request a return, please navigate to the contact us section with your order number and the item you would like to return.

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked postage service, as we cannot be responsible for returns lost or damaged in transit.

Original shipping charges are not refundable for change-of-mind returns.

Exchanges

We may offer an exchange for another size, subject to stock availability.

If the requested size is unavailable, you may choose another available item or receive a refund for the returned product.

Customers are responsible for return postage for change-of-mind exchanges. Marbalone will NOT cover the postage cost of sending the replacement item.

Faulty, damaged or incorrect items

Please contact us as soon as reasonably possible if your item:

Arrives damaged or faulty.
Is different from the item ordered.
Does not match its description.
Is not of acceptable quality.

Include your order number and a description of the issue. We may request photographs to help us assess the item, but this does not limit your rights.

Depending on the nature of the issue, you may be entitled to a repair, replacement or refund under the Australian Consumer Law. We will cover reasonable return-postage costs where an item is confirmed to be faulty, damaged, incorrectly supplied or otherwise fails to meet the applicable consumer guarantees.

The 14-day change-of-mind period does not limit your rights regarding faulty or misdescribed products. Consumer guarantees apply to online purchases and cannot be removed by “final sale” wording or store terms.

Items not eligible for change-of-mind returns

Unless required under the Australian Consumer Law, we do not accept change-of-mind returns for:

Items that have been worn, washed, altered or damaged after delivery.
Items without their original tags or packaging.
Custom-made or personalised products.
Gift cards.
Items clearly marked as final sale before purchase.

Final-sale items remain covered by the Australian Consumer Law where they are faulty, unsafe, incorrectly supplied or materially different from their description.

Product images and AI disclosure

Some product, campaign and lifestyle images displayed on our website, advertisements or social-media accounts may be digitally edited, enhanced, composited or generated using artificial intelligence. Some images may also use digital product mock-ups.

Our products have been designed and produced to match the displayed images as closely as reasonably possible. However, minor differences may occur in colour, texture, fit, proportions, print placement or appearance due to lighting, screen settings, photography, production processes and normal manufacturing variations.

This disclosure does not limit your rights where a product is materially different from its description or does not meet the consumer guarantees under the Australian Consumer Law.

Return process

Before returning an item, please navigate to the contact us section:

Order number: [ORDER NUMBER]
Return address: [RETURN ADDRESS PROVIDED AFTER APPROVAL]

Please do not send a change-of-mind return without contacting us first, as this may delay processing.

Returned items remain the customer’s responsibility until they are delivered to us.

Refund processing

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

If more than 10 business days have passed since we confirmed your refund, navigate to contact us section and send us a message.

Promotions and bundled purchases

Where an item purchased as part of a bundle or multi-buy promotion is returned, the refund may be recalculated based on the promotional terms and the items retained.

For example, where a customer purchases three T-shirts for $150 and returns one T-shirt, the remaining items may revert to their standard individual prices. Any refund will be the remaining amount paid after that adjustment.

This does not affect refunds or remedies available for faulty, damaged or incorrectly supplied items.